EPUK Editorial Photographers United Kingdom and Ireland. The private mailing list and public resource for editorial photographers

Help with mailing list issues

Everything you need to know about your subscription settings for the main, members-only EPUK discussion list is here.

Current list status: The transfer to the new servers is now complete. If you are experiencing problems, please read the below, or contact help@epuk.org.

Which of these best describes your problem ?


I can’t post to the list !

If you are an EPUK member, you have tried to post to the list, but you have got a bounce message, then the reason is probably that you have tried to post from a different email address to the one you have registered with EPUK.

The address you try to post from must match exactly the address you have registered with EPUK, otherwise your post won’t get through. For example, if your registered email address with EPUK is mail@bobthephotographer.com, then posts sent from bob@bobthephotographer.com won’t get through, and neither will posts from bobthephotographer@gmail.com

To solve this, you can either change your registered email address, or post from the one you already have registered. But please note that from Sep 2016 we have had to block list mail from Yahoo addresses (or ISP’s using Yahoo) because changes by Yahoo break most mailing lists including EPUK’s.

  • For instructions on how to change your registered email address click here
  • If this doesn’t help solve your problem click here

Why did my post get rejected with ‘Message rejected by filter rule match’ ?

You have posted to the old, obsolete list address (epuk@lists.epuk.org – which is no longer used) instead of the new one. This can happen if you are on the digest and have just hit “reply” to send to the list. You need to send your reply to the list address, which is epuk@epuk.org.


I got a message from Womble !

Womble is our system which checks posts sent to the list and makes sure they haven’t broken any list guidelines. It will diagnose what happened, and tell you what changes you need to make. If the automated message doesn’t help you resolve the problem, email the helpdesk


I have been unsubscribed from the list, but don’t want to be !

EMWD (the EPUK mailing list host) is very sensitive to mail delivery problems. To prevent their server wasting resources, any mail address that repeatedly has delivery problems (3 mails rejected in 24hours) is automatically unsubscribed.

EPUK has no control over this behaviour, but we have spent a lot of time investigating the issue and discussed it with EMWD, and these unsubscribes are always for a valid reason.

Unfortunately EMWD doesn’t report the cause, but it will be one of these:

  • Your email box is full and can no longer accept email. Please ensure you have plenty of space so that your email is capable of working consistently. or ask your host to increase your quota. If your mailbox is full, that will be silently depriving you of ALL MAIL to that address, not just EPUK list traffic.
  • Your email has spam filtering that is rejecting EPUK list mails. Please ensure list mail is whitelisted.
  • Your email provider is temporarily experiencing connectivity issues. This is quite common, especially at weekends when spam and Denial of Service attacks often congest parts of the network and sysadmins are not on duty to deal promptly with attacks. This may also deprive you of other mail to that address, not just EPUK list traffic.
  • Something else. Unfortunately email is not a totally robust mechanism. Most of the time it works well, but any number of transient problems with DNS or network or server congestion can prevent delivery. We suspect intermittent DNS issues are at the root of many of these repeated forced unsubscribes, but the only people who can do anything about that are the owners of domains who may be using fragile DNS hosts. There are around 20 EPUK members who have been unsubscribed multiple times, whilst the vast majority (98.2%) are never affected. We have been unable to work out what the unsub victims have in common, but their DNS hosting is the most likely explanation.

To resolve these issues we recommend you change the email address that you have subscribed to the list.

  • We suggest using a Gmail account, as we have never yet seen a force unsubscribe of any Gmail address. Click here to change your delivery address
  • If this doesn’t help solve your problem click here


How can I change my registered email address ?

1. Enter your current registered email address and password below, and click on “Log in”.

Email address: Password:

2. On the next page, enter the email address (twice!) that you would like to change your EPUK subscription to, and click “Change my address and name”

3. You will be sent a confirmation to the new email address. Once it arrives, click on the link in it to confirm. Until that happens, your email address will still be the same as before.

  • If this doesn’t help solve your problem click here

My inbox is getting filled up with EPUK posts. Help !

EPUK is a busy mailing list, and we strongly recommend you use filters to put EPUK posts into their own folder. You can find step-by-step guides on how to do this for some of the main email clients here

Alternatively, if you would prefer to receive one or two big “digest” emails a day, rather than each individual post, you can change your delivery settings yourself by following the instructions here:

  • If this doesn’t help solve your problem click here

How do I switch between the regular and digest delivery ?

Regular delivery – which is the default for new subscribers – means you get emails individually when they are sent to the list. Digest delivery means you get just one or two condensed emails each day which contain all the list emails.

To change your settings:

1. Enter your email address and password below, and click on “Log in”.

Email address: Password:

2. On the next page, scroll down to Set Digest Mode. Tick “Off” for regular, “On” for Digest

3. Scroll down to the bottom and click “Submit my changes”

  • If this doesn’t help solve your problem click here

I’ve forgotten my list password.

To get your password emailed to you:

1. Enter your subscription email address below, then click “Remind”

Email address:
  • If this doesn’t help solve your problem click here

My password isn’t being accepted !

Ask for a password reminder by following the instructions here. All the passwords changed when the servers moved in March 2006, and passwords from before that date will no longer be accepted

  • If this doesn’t help solve your problem click here

I asked for a password reminder – but it hasn’t arrived !

Check you entered your correct email address in the first box. If you enter an email address for which there isn’t a relevant subscription, you won’t get a warning – just the “reminder has been sent” message.

If that seems okay, then check your spam folder or filter to make sure it hasn’t ended up there by mistake

  • If this doesn’t help solve your problem click here

I want to unsubscribe completely

To unsubscribe from EPUK:

1. Enter your subscription email address below, then click “Unsubscribe”

Email address:

2. An email will be sent to you – you will need to follow the instructions in it to cancel your unsubscription.

  • If this doesn’t help solve your problem click here

I’m going on holiday and want to suspend delivery of list posts

To temporarily turn off delivery of posts (known as the “nomail” setting):

1. Enter your email address and password below and click on “Log in”.

Email address: Password:

2. On the next page, scroll down to Mail Delivery. Tick “Disabled” to turn off delivery, and check “Set Globally” to apply the same to your EPUK Weekly News delivery.

3. Scroll down to the bottom and click “Submit my changes”

  • If this doesn’t help solve your problem click here

Where are the list archives ?

We moved servers in March 2006, and – to keep things interesting – again in September 2006. Only the archives since September 2006 are currently online, and you can find them at http://archives.epuk.org. The archives prior to that date are currently offline.

  • If this doesn’t help solve your problem click here

I don’t seem to be getting EPUK posts anymore…

That could be for a number of reasons. Most probable is the list could be especially quiet. But as a general rule, if you haven’t received any posts for the last couple of weekdays, that would be unusual.

Here’s what to do:

  • Check your spam filters or settings. If possible, ‘whitelist’ any emails from the epuk.org domain.
  • Login to your account settings below,
Email address: Password:

…and check that your mail delivery is “on” and that there is no mention of “bounces” at the top of the page. (If a large number of bounces are received from your account, your delivery will be switched off, but you will still be an EPUK member)

  • If this doesn’t help solve your problem click here

None of these help solve my problem !

If none of the advice above resolves the problem, email a moderator at help@epuk.org and we’ll be in touch to help out.

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What is EPUK?

EPUK is an email group for professional editorial photographers who want to talk business. We don’t do techie stuff or in-crowd gossip. We don’t talk cameras or computers. What we talk about are the nuts and bolts of being in business - like copyright, licensing, fees and insurance.

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